I reached out to the rudest chat agent, Ma Shiela Ann Marie, that stated the "refund echeck" option or "void echeck" doesn't work and said I would have to process the refund outside of the system. I asked what would that mean as I processed the payment through the merchant service center she would not respond. I kept trying to get her attention, no response. I asked to speak to a supervisor, she responded "I totally understand your desire to speak with a supervisor, but be aware that our supervisors use the same tools and
resources that us representatives do, and I don't want to take up more of your time by escalating this and just receiving the same information that I said earlier" and disconnected the chat. So I highly reccomend NOT processing echecks this way
