Jamman9
Level 2

How to delete a payment in "Customer Payment" in Desktop Pro Plus 2023

I’m trying to remove/delete a payment but QB won’t let me. I get a pop up that says “ You need to delete this payment from the deposit before you can delete the transaction itself, or edit its name or amount.” The customer balance is 0.00. This payment has not been deposited but it shows up in “A/R Aging Summary” as a -827.00 (negative 827.00) How can I remove this? Thank you.

QB Desktop Pro Plus 2023, I think the Plus stands for plus problems.