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Payments
Hi jennfawcet,
I'm here to enlighten you about keeping billable time from an invoice.
The moment you decide to keep the time, the invoice status will remain open under the same customer's name. This tells you that there's an ongoing activity on that same customer.
If you want to keep the time entry without reflecting it as another line item on the transaction, this option is unavailable. With that, we recommend you send Feedback. You can follow the steps shared by Tori B to do so.
Moreover, you can check these articles on how to manage billable expenses:
- Delete customers with unbilled charges in QuickBooks Online
- Remove a billable expense charge in QuickBooks Online
I'm always around whenever you have concerns about time entries.