Payments

Hi there, @lljp.

Allow me to chime in and provide information about the message that says "Admin has to authorize the usage of bills to pay" in QuickBooks Desktop (QBDT).

To start, I recommend reviewing all roles and their associated permissions to verify that you are the primary administrator.

Here's how:

1. Go to the Company menu, then select Users.
2. Select Set Up Users and Roles.
3. Enter the admin password, then select OK.
4. Select the Role List tab, then select View Permissions.
5. Select the roles you want to review, then select Display.

However, if you can access it and you are the primary admin. Let's use the verify and rebuild tools in QBDT that address a data issue with your company file that causes the behavior where it prompts you to that problem. The verify tool situates the most common problems in a company file, and the rebuild tool fixes them. Here's how:

1. Go to Window, then select Close All.
2. Go to File, then choose Utilities.
3. Select Verify Data. If you see:

• QuickBooks detected no problems with your data — your data is secure, so you don't need to do anything else.
• If you see an error message – you can search on our QBDT support site to learn how to fix it.
• If your data has lost integrity – damage to your data was found in the file and we have to rebuild your data.

1. Go to File, then select Utilities.
2. Click on Rebuild Data.
3. Follow the on-screen instructions, then press OK.
4. Select the place where you want your backup file to be saved, then tap OK.
5. Enter a new name in the File name. Click Save.

However, if the issue persists after doing some troubleshooting steps. I suggest contacting customer support to further investigate.

For future reference, you can check this article to keep track of your other customer entries by opening the topics from this link: Get started with customer transaction workflows in QuickBooks Desktop.

Please keep me updated on the progress so I can ensure it's taken care of. I'll be here to further assist you.