We spent hours with QB Support, who eventually pushed off to Melio Support, who pushed us off to QB Bill pay support. Hours and hours worth of time spent on this and no one in support knew the answers. I eventually started granting permissions one by one to my AP until she had access. I think the permission that finally worked was Remote Accountant, but I'm not 100% sure.
After we finally got it to work the service itself was garbage. We timed it and it took 3 minutes plus just to open the bill pay screen from QB. Then we couldn't use QB itself while it was open, and it limited us to 20 entries at a time among other issues.
Finally we found out that when we submitted a payment to our vendors it emails them and gives them an option to re-direct the payment to their card for a fee. We had several payments re-directed to people that the payment wasn't intended for. We wanted the payment sent to where we sent the payment.
It felt like the service was a half thought out idea that had no support or development after it was shoehorned into QB. It was far more heartache and trouble than it was worth.
Now we use a 3rd party app called ACH Universal. It's a life saver. Basically, it integrates with your QB and allows you to select as many ach vendor payments as you would like and creates a NATCHA file for you to upload directly to your bank. It even sends a remittance email without the worry of having the funds re-directed.
QB bill pay is not a real solution for any business trying to pay multiple vendors daily.
