Welcome to the Community, @rs89.
I am here to give insights into why the quote you created can’t be approved on your client’s end using your QuickBooks Online (QBO).
QBO has been continuously improving and offering new features for your business transactions. One of the latest additions is the ability to have your clients approve the estimates you send. However, this feature is only available when using the new layout.
If you're currently using the old layout for your estimates, please know that the updates for the new layout experience will soon be applied to your account. Once this update is complete, the Review and Approve feature will be available for your customer.
You can read more information regarding the quotes and invoice updates in QBO through this article: See what’s new with quotes and invoices in QuickBooks Online.
Furthermore, I am adding this article as your future reference if you want to personalize your QBO forms: Customize invoices, quotes, and sales receipts in QuickBooks Online.
Let me know if you have other inquiries about managing your quote in QBO by clicking the Reply button and leaving a comment below. I’m just a post away.
