I see I am not the only one having issues with payments withheld. Seven phone calls so far over the last 11 days. Currently over $70K of payments withheld because a $3 ACH fee payment to Quickbooks was mistakenly denied by one of my partners at my Chase bank account. The payment center says I need to upload a letter from the bank stating there are no further restrictions on ACH payments to Quickbooks to release the withheld funds. I have had the letter ready for 10 days, but Quickbooks are unable to send me a link to upload the letter. There is not other way to upload the letter without the link. The issue has been escalated four times in the payment center. During the last call Quickbooks said the 2nd and 3rd escalations were not done properly and the first one was overlooked. Quickbooks promised this 4th escalation would work this time within 48 hours, which they said after each escalation. Here we are after 48 hours still no link to upload the bank letter which has been ready to go for 10 days, and no answer at the support line over the weekend. I can't believe all this happened because a $3 fee payment was rejected. Quickbooks has a serious problem with their payment resolution center. This could be a really great product, but is doomed for failure if they don't improve their ability to resolve simple issues like this. I would be out of business if I treated my customers like Quickbooks is treating me.
