Welcome to the Community space, @laurenincinci.
I am here to share some insights about the missing shipping information in the new invoice layout in QuickBooks Online (QBO).
Currently, with the new update of QBO, shipping information is unavailable. I agree with your workaround to use the custom fields to add shipping information in the new invoice layout.
With that, I recommend sending feedback to our product developers. This will give us an idea of how we may improve the functionality of QBO to meet user's needs and enhance the working experience.
Here's how:
- Select the Help option.
- Select the Send Feedback Online option.
- Select the Product Suggestion option. A pop-up window displays.
- Enter your comments or feedback suggestions.
- Click the Send Feedback button.
Moreover, you can visit this article for detailed information about the new update of QuickBooks Online: See what’s new with estimates and invoices in QuickBooks Online.
Lastly, I'm adding this helpful article as your guide in creating a personalized and professional-looking invoices, estimates, and sales receipts: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Come back to this post if you have further concerns or follow-up questions about the new invoice layout in QBO. I'll be here to lend a helping hand.
