Let's make sure we'll be able to keep track of the withheld funds and solve your issue, Ashanti.
We review your payments to make sure everything is right. Those payments that take longer than the usual process are those funds that may be on hold. With that, I recommend reaching out to our support team to find out what causes the hold. Normally, you'll get an email at the email address you used to sign in to the Merchant Service Center once your funds are on hold.
To reach out to our support team, follow the steps outlined below:
- Log in to your QuickBooks Online (QBO) account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion of your concern, then click Continue.
- Choose to Have us call you to connect with us.
Furthermore, learn how you can view and download processing statements in the Merchant Services Center. I've added this article for more details: View And Download Statements In The Merchant Service Center.
Let us know if you have any other questions about your deposits or anything about withheld funds. The Community is always open to help you and cover all your needs.
