Did you receive an email from Intuit about the failed payments?
We had several payments that failed & received an email from Intuit that stated: "Action required: We couldn't complete your payment. There was a technical issue, and no funds were withdrawn from your account. Try scheduling this payment again."
We tried rescheduling many times and it didn't work. I ended up having to go to the various vendors' websites and pay via bank transfer. Intuit didn't take the money from our account though.
We also had issues with some check payments never reaching vendors. We had to contact Intuit to void and issue a stop pay. Days later I received emails that had: "Returned Check Payment Notification. Your check payment scheduled through QuickBooks Bill Pay was unsuccessful and has been voided. The full payment amount will be refunded to your account XXXX in five banking days." However it took over 2 weeks before the money was refunded into our bank account.
We currently are having an issue with a check that shows as Paid in QuickBooks but the vendor says they never received it. Intuit cannot provide us with a copy of the cancelled check so we can see who/where/when it was deposited.
