gabrielle5
Level 2

Payments

I  have been dealing with the same issue. Over the past 3 weeks I have spoken to at least 6 QB customer service reps who have had no idea for a solution. They all seemed to think that you always have had to manually match feeds.  It's been exhausting to tell them that they are incorrect. I just got off of a 3 hour phone session with them without resolution.  This time the excuse was that multiple deposits no longer match because QB is afraid they will be inaccurate. Laughable when I clearly showed them the actual deposit page that showed that all transactions were already batched BY QB and the totals and the deposit ID were identical.