I'm hoping someone in the community has dealt with this issue and has some advice. We have Quickbooks online and had sent out a number of vendor payments successfully. Then in late October, we tried making two $25,000 payments to a vendor that came back with a bank error. I found this odd because we successfully paid this vendor with the same information via Chase. I had a third payment scheduled for this vendor but cancelled it after seeing those failed payments. All in all, Intuit took $75,000 from our bank account. All of this occurred between Nov. 1-3rd. We still don't have the money back in our bank account, and I have spent 10+ hours with customer service. My last attempt to deal with this was a week ago, and I spent 4 hours on the phone with customer service and didn't get a resolution. I have been told by one agent that $25000 was "released" on the 17th but they don't know what is happening with the other two $25K payments. Another rep told me they were all "released" on the 16th" and I'd see them in my account in 8-10 business days. I've been given dates of Nov 10th, 16th, and now beyond. Each date passes, and we don't have the money back. At this point do I contact a lawyer or law enforcement? Any advice?
