We are going through the exact same issue. We can't get ahold of anyone with direct knowledge of why this is being held or when it will be released. We work in the online industry and were told by one person that Intuit will no longer process payments for anyone who engages in Lead Generation. Roughly 40% of their business base that use them for payment processing, do lead generation at some level. They give us a different excuse every time we try and talk to them.
We even had one agent tell us that they had been there for more than 10 years and doesn't recognize the company anymore and that they had been threatened with termination if they continued to escalate clients who were trying to get resolution to their funds being held.
This is borderline criminal activity! We are actively moving to a different accounting platform and cannot get away from this company fast enough.
What type of company threatens to fire someone for providing customer service by escalating an issue that they don't have the authority to answer?
They have multiple complaints about this on the BBB website where their average rating is 1.09 stars out of 5!
HORRIBLE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I can't remember ever being treated this badly by an organization!
