Payments
Going back and forth is never easy and I can see the importance of printing this check without issues on your end. Don't worry, I'll share some steps to remove these duplicates and get you going.
When you encounter problems with a vendor name being printed twice on a check, the most common reason for this is that the Company name and the Vendor display name are set as the same. The screenshot below is a sample of vendor details for your reference.
In this instance, the check is printing both the Company name and Vendor name but since they are set as the same it appears as if it's showing twice. To fix this, you can change the Company name by going to the Expenses menu > Vendors > click the vendor name > click on Edit.
The same goes for the payee window which shows your company name, you can change that by editing the Vendor display name. If you're experiencing the same issue, I recommend logging in to a private browser to determine if this is a browser-related issue. You can use these shortcut keys to open an incognito:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, print your vendor checks. If this works, clear the cache of your regular browser to remove accumulated data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
I've also added these articles to help you set up your print settings correctly, and modify your checks:
- Configure your print settings for printing checks in QuickBooks Online.
- Create, modify, and print checks.
Your presence here is deeply appreciated. Please come back if you have additional questions. We'll be willing to lend a hand. Keep safe always.
