Payments
We hear you, @LCCWNy. Your experience printing your vendor checks with duplicate names of your vendors wasn't easy. I know that this has been challenging on your end. Let me share insights about this issue.
The investigation (INV-921860) about printing or viewing pdf of vendor checks with duplicated names is marked as closed and resolved. In the meantime, to confirm if this issue is happening, I recommend printing checks using the QuickBooks Online test account. You can click this link to log in: https://qbo.intuit.com/redir/testdrive.
If you're experiencing the same issue, I recommend logging in to a private browser to identify if this is a browser-related concern. Here are the shortcut keys for these browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, print your vendor checks. If this works, clear the cache of your regular browser to remove accumulated data. Please note that you have a choice to not include the Password and other sign-in data in the Advanced section when clearing the cache. It might be you're used to logging into your account without typing your passwords.
If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
After performing the steps above, if the vendor names still print in duplicates, we recommend contacting QBO Live Support to further assist you in navigating the root cause of this issue.
We'll also share these articles to help you set up your print settings correctly, and modify your checks:
- Configure your print settings for printing checks in QuickBooks Online.
- Create, modify, and print checks.
Your presence here is deeply appreciated, @LCCWNy. Please come back if you have additional questions. We'll be willing to lend a hand. Keep safe always.
