Sadly, this is the game that QB plays. There are a LARGE number of threads from those that have had the same experiences. (You can find most by using the Search bar at the top of the page, here)
QB HAS to return you r money. But sadly, they will continue to hold it, so that they can make money off of it. Seems that most that they have done this to have had to wait approx 270 days, when QB has no choice but to released it. The thing is, they give it to your state. You then have to turn around and collect it from your state.
It's all rather ridiculous, dishonest and fraudulent.
I recommend that you file complaints everywhere that you can think of. BBB, FTC, your States Attorney General) After you do that, leave reviews EVERYWHERE!! Help get the word out, about just how bad QB has gotten.
Also, a few posters have gotten results by posting on the QB social media accounts.
Good luck to you both.
