We decided to use QuickBooks for our newly started company and what a colossal mistake that was. After QB approved our application for a checking account and to receive online payments, our first client duly paid a 5 digit sum via the generated link. At that point, QB cancelled our account without informing us and kept the money in their account. We only found out after a week when the money was still not deposited into our bank. After days of pleading on the phone and messages, we had a collection of contradictory information and still no answers. At this point, as far as we can tell from piecing everything together, QB has made a decision to terminate our account (and that they don't have to and won't explain why) and that the payment was being held indefinitely. That's correct - they wouldn't return it to the payer, they wouldn't release it to us and perhaps most importantly, they wouldn't tell us why or for how long or how it will be resolved. They just kept our money. It has now been over two weeks and we have received zero communication on the matter.
There seems to be no recourse - one of the assistants told us we should have read T&Cs where apparently QB reserves the right to keep our money indefinitely. Another one told me that their manager is busy and will only call me back later - I waited 6 hours. When I called again and said I need to speak to them now because I need to get to a flight to a wedding half way across the world, he told me that if I want to speak to their manager, I should reschedule my flight. I left my phone with a colleague - the manager never called. When my colleague called back next day, another assistant said there is no manager to speak to.
We are now scrambling to borrow money to pay our supplier. We don't know when or if we will receive the payment. This experience is likely to drive us out of business before we even got properly started. This has truly been one of the most stressful and awful experiences I've had. I would strongly urge everyone to avoid QB checking and payment services and honestly QB altogether.
