Payments

Thank you for getting back, @Hull Girl.

I'm here to share with you some additional information about how a customer payment shows with QuickBooks Online (QBO).

Since there's no invoice was created, we can directly receive the payment by choosing the customer's name and ensuring to select the AR account to show it on the customer side.

Here's how:
 

1. Hit + New.
2. Tap Receive payment.
3. From the Customer dropdown, select the name of the customer.
4. From the Payment method dropdown, select the payment method (credit card, debit, PayPal, Venmo, or ACH bank transfer).
5. From the Deposit to dropdown, select the account you put the payment into.
6. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
7. Enter the Reference no. and Memo if needed.
8. Select Save and close.

You can also open this link for more tips about receiving and recording payments in QuickBooks Online.

Moreover, here are some of our help articles you can read more about managing customers and locations in QuickBooks:
 

• Add and manage customers in QuickBooks Online
• Customize sales forms by location

If you have any other questions about recording invoice payments and other transactions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!