Payments
We don't want you to have this kind of experience when managing invoices in QuickBooks Online, @dunbar02. I'm here to point you in the right direction for further assistance.
Our team has initiated a new investigation (INV-93073) in response to the reports we've been receiving regarding undelivered invoices. Rest assured that our engineers are doing their best to fix it as soon as possible.
I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. Please note their business hours to make sure experts are available to assist.
- Click the (?) Help icon in the upper right-hand corner of the dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
If you're good, here are extra resources you can browse about personalizing invoices and keeping track of customer payments:
- Customize invoices, estimates, and sales receipts in QuickBooks Online
- Record invoice payments in QuickBooks Online
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!
