Payments
Welcome back, Melissa.
I've read your initial post, and I'm here to help you show an overpayment as an income in the bank register so you can get back to working order.
You don't need to create a credit memo to record the overpayment. Instead, you'll need to edit the invoice payment and enter the overpayment amount to recognize it as income. Don't worry, the overpaid amount will still show as a credit and you can use it to apply in the future invoice. This will also match your transactions on your bank statement. Here's how:
- Search and open to invoice.
- Click the 1 payment made link under the Payment Status section.
- Select the Date link to open the payment.
- In the Amount received field, enter the overpayment amount.
- Click Save and close.
If you need more information about reconciling an account, feel free to check out this article: Reconcile an account in QuickBooks Online. This will help ensure your QuickBooks transactions match your bank statement.
Come back to this post if you have other concerns or follow-up questions about this. I'll be around to provide further assistance.
