I appreciate you for sharing the correct product you're using, Belinda. I'm here to ensure this gets sorted out.
Beforehand, have you processed the payment? Adding additional details will help us provide steps to handle this.
If you haven't, you'll want to contact your supplier to notify them that you don't have a Bill.com account. They can provide you with alternative options for processing the payment.
In case you want to create a Bill.com account, I suggest visiting our QuickBooks Desktop Marketplace. Then, type in the app's name on the Find Applications search bar.
Regarding your concern, MP65, we're unable to send the bill you requested. We also deleted your email address for security reasons. In the meantime, I recommend contacting your client to ensure the setup is correct. This way, you'll be able to receive the payment on time. Aside from that, sharing more info about your issue can help us provide accurate steps to fix this.
You can also reach out to our QuickBooks Support Team. They have tools to guide you in paying your bills and receiving the payment. They can also ensure a seamless process. Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Once done, click Message Us or Let's talk.
Lastly, paying bills is part of your usual accounts payable workflow. I suggest browsing this article to view the complete list: Record Expense Transactions.
To learn more about the accounts receivable workflows, please see this article: Get Started with Customer Transaction.
In addition, you can run and customize vendor and customer reports in QuickBooks Desktop. Doing so helps you track your sales and expenses to ensure your record is accurate.
Please know we're always available if you need assistance managing your customer and vendor transactions. Our goal is to keep the accuracy of your books.
