I understand that your past interactions with our support team were difficult, @delite77. Don't worry. I'm here to ensure you'll be routed to the best available customer service to review your QuickBooks Payments account.
It's our top priority to assist. However, reviewing your account involves securely accessing your information. That said, it would be best to reach out to our Payments department. While I understand you've previously contacted them, issues concerning Payments must be handled by our phone support team. This way, they can safely determine what causes the declined e-check transaction.
Here's how:
Furthermore, We suggest reviewing some of our commonly asked questions to help you learn more about QuickBooks Payments.
Keep me updated on any concerns you have about e-checks. We're always available in the Community to continue assisting you. Stay safe.
