Hi Rebecca,
I can imagine how it feels like to have repeatedly reached out to QuickBooks Payments regarding your credit card swiping issue. It's also completely understandable that you are seeking a refund for the extra charges incurred due to manual inputting.
While we are unable to check your account from here, I would still recommend calling our QuickBooks Payments team again. That way, they can get your account information in a more secure environment and investigate this further,
If there's anything that I can help you out, please don't hesitate to go back to this thread. Take care.
