Payments

Hello. I wanted to provide you with an update regarding the recent issue you've been experiencing with credit card processing, Turnthecrank.

Are you using QuickBooks Desktop? If so, we are currently conducting a new ongoing investigation about it. Please be assured that our team is actively engaged in addressing this situation and is committed to resolving it as promptly as we can.

At this moment, we do not have a specific timeline for when the issue will be fully resolved. Your patience and understanding are greatly appreciated as we work to rectify this situation.

For now, I suggest getting in touch with our support team to include your company information in the list of impacted users. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. 

If you have any urgent transactions or specific concerns, please don't hesitate to post them. We're here to assist you and minimize any disruptions you may be experiencing.