I realize this is a "scripted response" but let me tell you why it's wrong and why i hope someone sues you for conversion. You are holding funds way over an "acceptable or reasonable" amount of time why you conduct so- called investigations for fraud. Any reasonable person would conduct their investigation and freeze funds only when it is more likely than not that a company is committing some sort of crime.
After explaining our funds in excessive 12K had been held now for over 30 days and we needed the money asap, and QB said there was nothing they could do to push this to the front of the line. QB said turnaround is average 2-3 weeks.
You have frozen funds without an investigation. Once the requested evidence was supplied, you will NOW begin your review/ investigation which can take another month. Now we're at approx. 60 days of retaining property that is not yours. So yes, I believe a suit is necessary so QB can learn to either instill a better turn-around time with it's "process" and or force it to review its policies and procedures when they directly cause irreversible harm and damage to businesses.
