Payments
Thanks for coming back, lmoran.
We appreciate you for performing the steps provided by my colleague. We can filter the bills by choosing All in the Vendor field. Then, choose the bill date on a monthly basis to show the recurring invoice in the Unpaid column. See the screenshot for your reference.
If the same thing happens, we can log in to your QuickBooks Online (QBO) account using a different or private browser. Strange behaviors and unresponsive interfaces in the program are usually caused by the accumulated cache in the browser. Here are the shortcut keys:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option + P for Safari
If it works, return to your default browser and perform clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to other supported web browsers can also help rectify the issue.
Lastly, here are some resources that you can check to help manage your recurring transactions in QuickBooks Online:
- Create recurring template
- How to handle a recurring transaction that did not run
- Recurring transaction doesn't send automatically
If there's anything else that I can help you with, please don't hesitate to visit this thread again. I'll be here to help you out. You have a good one.
