Payments

CharleneMaeF · ‎July 05, 2023

This is unusual, lmoran. I'm here to ensure you can view your unpaid recurring bills.

First, let's check the Unpaid column if the transactions show. For visual reference, I've attached a screenshot below.

Aside from that, we can also run and customize the Transaction Detail by Account report to view the recurring unpaid bills. Here's how:

Go to Reports and search for Transaction Detail by Account report.
Choose Switch to classic view.
Select the Customize tab and pick the appropriate Report period.
Click Customize.
Under Filter and select A/P paid and Unpaid.
Click Run report.

If they show, let's access your QuickBooks Online account via a private window. Doing so helps determine if there's an issue with the browser.

Once logged in, go to the Pay bills section. If it works, clear the browser's cache to improve the program's performance. Otherwise, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks.

If you can't view the bills in the report, make sure the recurring templates are set to Scheduled and haven't reached their end date or maximum occurrences:

From the Gear icon, select Recurring transactions.
Find the template. Then, in the Action column, click Edit.
Ensure the Type is set to Scheduled, and End is set to None, or the appropriate end date or the number of occurrences.
Select Save template.

In case they're still missing, recreate the template to fix the issue. Then, delete the old one to avoid duplicates.

Additionally, I've added these articles that'll help you learn more about managing, viewing, and fixing your recurring transactions in QuickBooks Online:

Please keep us posted if you need additional assistance managing your recurring transactions. We're always here to help you out.