Thank you for posting here in the Community, @ja52.
I’m here to help and share information about invoice status in QuickBooks Online.
When receiving payment in QuickBooks Online, if you chose to deposit the payments under the Undeposited funds account, then this is the reason why the status of your invoice was showing as paid but not deposited.
To change the status to deposit, then you may need to do Bank Deposit.
Here’s how:
- Go to the Plus icon at the top.
- Select Bank deposit under Others column.
- On the Choose an account drop-down, select the bank account you wish to deposit the payments.
- In the Received from column, select the invoices by putting a checkmark on the box.
- Then, click Save and close.
Once done, go back to the Invoices page, and the status should now change to Deposited.
Also, here are some helpful articles that you can check on for future reference about receiving invoice payment in QuickBooks Online:
Feel free to post again or comment below if you have additional questions. I'm always here to help. Take care!
