Adrian,
I have multiple case numbers from a similar event. Quickbooks Payments opened a merchant services account for us, took an ACH payment from our customer, then place those funds on hold. Then the closed our account for "business reasons" with no other explanation and refuse to send us the money or refund it back to the original customer.
I have been told for 2 months that this case has been escalated and that the team will process the repayment. I have also been told that I will be sent a check. Neither has happened, and each time I call, I am told that it will be processed in 24-48 hours.
At this point, this would appear to be banking fraud. How do we resolve this issue? Calling to the help line does not help.
