Hello there, @dirtdiva79. I got your back to further help manage the chargeback and record customer invoices.
I appreciate you getting back here and providing additional information about your concern. Since the amount has been debited from your bank account, you can follow the steps provided above. To add the expense to the invoice you can make it billable to the customer. Here's how:
- Turn on the Billable expense feature.
- Once done, select the +New icon and choose Expense.
- Next, select the payee.
- From the Category column, select the expense account for the transaction.
- Then, input the description and amount of the expense, then check the Billable box.
- In the Customer field, select the customer you want to bill for this expense.
- Once done, select Save and Close.
After that, add it to the invoice to reimburse the cost. Refer to the steps below:
- Click the + New button and select Invoice.
- In the Customer dropdown menu, select the customer you created a billable expense for. This opens the Add to Invoice window.
- Select Add on the billable expense you want to charge to your customer.
- Click Save and Close.
For reference, check out this article: Enter billable expenses.
Then, once the debit posts to the banking feed, you can exclude it.
Once everything is fine, your next step is to record your customer payments.
You're always welcome to post again here if you have other concerns about managing your customer transactions. I'll be right here to help. Have a good one and stay safe.
