I know this hasn't been an easy process for you, HandyMan.
Let me make it up to you by ensuring you'll get a detailed overview of your fund status.
I understand you've already contacted our Payments Support Team, but I would still recommend reaching out to them again. They have full access to your account and can review why your money is still on hold. They can also determine its cause to ensure it won't happen again.
Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
If you still need additional help, you can access the phone number in our Contact Payments article and then use it to call them.
Additionally, I've added these articles that'll help you check if a customer payment is on hold and what you can do during the review and determine its deposit speed:
I appreciate your understanding on this matter. Please know that our payments expert is determined to get this resolved.
