I'm glad to be of assistance, @Repurposed. I'll share some details on how to resolve this issue.
In your case, we can perform the basic troubleshooting steps to help fix your browser to work better and faster. Cookies and caches might block you from accessing the option to get into Bill Pay. Let me share with you some steps.
Here's how:
- Restart your browser.
- Log in to your account in an incognito or private browser and see if the options are visible. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works on the private browser, you can go to the regular browser and clear your browser's cache. Then see if you can go through your Bill pay. Nevertheless, you can use another supported browser.
However, if you are done doing the troubleshooting steps and still get the same concern. You'll need to reach out to our support team so they can securely look into your account and investigate the issue. Also, can create a ticket for investigation if needed.
Here's how:
- From your company file, go to Help.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Here's a quick guide for more details: Support hours and types.
I've also added the following article for more details about managing bills in Online bill pay and QuickBooks Online:
Feel free to reach back if you need further assistance in managing your expense in QBO. I'll be around. Take care!
