I appreciate the efforts you've exhausted in performing the troubleshooting steps above, problemwithdeposit.
I can see the urgency of getting this resolved, and I want to ensure this is taken care of the soonest. Since you're still not allowed to proceed, I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session and look into it for you.
Here's how:
- Click Help on the top right corner of the screen.
- Go to the Search tab, then click the Contact Us button.
- Enter a brief description of your concern in the description box.
- Proceed with Continue, then choose Chat or Callback.
To ensure you get assisted on time, you can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
I've also added this awesome resource for future reference to use as a common question about payment deposits in QuickBooks Online.
Let me know how the chat/call goes in the comments below. If you have any other concerns, please don't hesitate to tap me again. I'll be sure to keep an eye out for your reply.
