Hi there, @Podad61.
Yes, upon checking here, we're currently having an ongoing investigation about the Bill pay page, not loading. Please know that our Engineers are engaged in fixing this issue at this time and are dedicated to providing a permanent solution.
In the meantime, I would recommend getting in touch with our Customer Care Team so you'll be added to the list of affected. Rest assured that once an update about this investigation will be available, it will be rolled out immediately and you'll be the first one to know via email.
Additionally, feel free to browse through this article to learn how to enter a prior balance for a customer that owes you money or a vendor you need to pay: Manage outstanding balances for customers and vendors in QuickBooks Online.
Drop a reply anytime if you still have questions or concerns about the Bill pay page. I'll be here to assist you further. Take care.
