Payments

Thanks for always sharing additional details about the payments, Bob.

I've read the previous responses and I can see that all possible troubleshooting steps including selecting the right deposit account have been shared with you.

In this case, I would recommend reaching out to our phone or chat support teams. They have screen-sharing capabilities to take a closer look at the transactions and check why they are not reducing the balance of your Undeposited Funds account.

Here's how to reach out to them:

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then inform them that you need hep with online payments not reducing the balance of the UF account.
4. Press Enter once again.
5. Select No, I still need help, then choose Contact Support Team.
6. Look for the Chat option and click on it.

Additional information and guidance when receiving online customer payments are also shared here in case you might need them: 

• Fix Rejected ACH Payments or Fees in QuickBooks Payments 
• Request a Rate Review of QuickBooks Payments Discount Fees 

Please know you can always visit us again and post new questions if you need anything else. We'll make sure that everything is sorted out when working in QBO.