DivinaMercy_N
Moderator

Payments

Hello there, @kevin. I'm here to help you with your invoice payment concern in QuickBooks Online (QBO). 

 

If you're using QuickBooks Payments, the program will combine all the customer payments you process each day and make them as a single bank deposit into your bank account. That's the reason you see them as a "deposit" in the bank feed page. 

 

Also, the program is only dependent on the details recorded or added into it. If the entries are coming from your bank, you can ask your financial institution to change the terms used to prevent confusion and identify them easily. 

 

For additional guidance, feel free to read this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

 

Then, in case you want to match a bank deposit to an existing payment in your QBO, you can refer to the steps in this link: Categorize and match online bank transactions in QuickBooks Online.

 

I'll include this helpful resource that you can use as a reference to learn when will the customer payments be deposited on your account: Find out when QuickBooks Payments deposits customer payments.

 

If you have any other concerns managing your invoice payments in QuickBooks, please don't hesitate to leave a reply below. Have a good one and stay safe.