Gee, you can "chat" with someone who can really do nothing but tell you they will probably have to pass your issue on to someone who can actually do something. With any luck, they will get back to you in a few days and tell you it will be another thirty days until they will even consider doing anything.
Meanwhile, I suspect your vendor is not particularly happy, but will understand.
Just consider yourself lucky they didn't send three payments via ACH to some bank account certainly not provided to them by me, allegedly by the vendor, who never got the payment. But hey, heaven forbid they disclose where the money went to protect "privacy and security" without a subpoena.
In my experience, their "security and control" of your funds is on par with a porcelain piggy bank.
How can anyone actually take Melio seriously when they don't have a field in the vendor profile for the single most important information for proper application of payment, namely customer ID/account number. Who designs this stuff?
Intuit should be embarrassed and ashamed to have partnered with this group.
