It's good to have you here in the Community, @texastj.
For us to achieve our goal today. Would you mind sharing more information about how you process your payment? We would also appreciate it if you include a screenshot for a clearer view of why you're experiencing such inconvenience.
Also, are you using online bill pay for your payment?
If you have additional queries about managing your payments process, never hesitate to route back yourself here. We'll be happy to lend a hand. Keep safe!
