Payments

Joining the conversation to help with your contractor's payment, teamone.

It's possible that payment method is a credit card account but was named ACH. This can be the reason it was asking for credit card details instead of bank account and routing number.

I also created a recurring sales receipt in my QBO and I'm getting the Enter bank info button. Let me share another way of doing this so you can enter the customer's bank info. Here's how:

1. Click the +New button and select Sales Receipt.  
2. Go to the Payment method section, then make sure to select Check.
3. Click Enter bank info, then type in the customer's bank details.
4. Check the box for authorization and click Save.
5. Click Make recurring at the bottom of the screen.
6. Select Save.

Please check out this article for more details: Process an ACH Bank Transfer From a Customer in QuickBooks Online.

Allow me to share a couple more articles in case you need more guidance and references when using Direct Deposit:

• Fix Rejected ACH Payments or Fees in QuickBooks Payments 
• Change the Deposit Bank Account for QuickBooks Payments 

Let me know if you're able to save the customer's bank details in the recurring sales receipt. The Community is always here if you need anything else.