Hi Ashley,
We want to help you with your questions about the bank balance. However, we need more information to provide the correct resolution and sort this out promptly.
Are you trying to enter a bank transfer? Are both accounts showing in the chart of accounts? If you could provide some screenshots and clarifications, it would greatly help.
In the meantime, you can check this article for additional guidance on moving money from one account to another to correct the balance in QuickBooks: Transfer funds between accounts.
Please know that you're always welcome to post questions in this space. Have a great day ahead.
