Thanks for Joining the thread and bringing this concern to us, @KevKlu.
We want you to have the utmost service you deserve. Let me guide you to the right person to contact to get the help and support you require.
To speak with one of our QuickBooks Merchant Support Team, scroll down to the bottom of the article and see their contact information. They have the tools to further look into this so that they can provide you with the steps appropriate to address your concern.
I recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.
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Feel free to drop by the Community whenever you need further assistance. Have a good one!
