Good day. I appreciate you getting back to the thread. I'm here to help you sort things out.
In this case, there's no difference even if you process the refund using your iPad as long as the payment goes through without any error.
I'm adding this article for guidance in recording refunds in QuickBooks Online: Record a customer refund in QuickBooks Online.
You can also check out the following article for future reference:
I'll be around if you need more help managing your QuickBooks account. Take care!
