Im reading this thread in 2023, having the same issue and really hoping for clear instructions. You suggest contacting Bill.com support, but Bill.com suggests contacting QB for support!?!?! Their first suggestion was to “do what we normally do when a check is voided”, but we would never void a check that cleared the bank or after reconciliation. It looks as though there was a partial fix made so the void no longer automatically syncs to QB. But, it’s still not clear as to what steps we need to take when a payment check is voided on Bill.com, Bill.com refunded the amount to our bank account. It appears we need to reprocess the payment through BDC to get a new check sent out to the vendor. But BDC can’t tell us how this will impact QB or what steps to take. What do I do with the refund BDC deposited into our bank account? What happens when I reprocess the payment in BDC? I’m worried this bill will show up twice, and be paid twice in QB. Does anyone here know what to do?
