It's great to have you here, @Qualum.
Since the Community page is a public forum, we're unable to open the account from here. I'd recommend reaching out to our Merchant Support team so we can further check your client's account in a safe and secure environment and assist you on how to cancel the disputed chargeback.
Here's how:
- In your QuickBooks Online, click the Help (?) icon.
- Click Talk to a human.
- Search or select Contact Us.
- Select either Start a chat with a support expert or Get a callback from the next available expert.
Additionally, you can refer to this article to help you guide on how to void payments: Void or refund customer payments in QuickBooks Online.
Let us know if you require additional assistance with disputed chargebacks. The Community is here to help. Keep safe!
