Being able to work out your client's ACH payment is our top priority, soucep.
There are times, a customer's credit card transaction doesn't go through. This is usually caused by common issues. You'll just have to make sure to check if the credit card information is entered correctly. May I know what specific error your client is getting? Generally, in cases like this, I'd suggest contacting our support team so they can double-check what causes the error. Thus, they'll be able to identify and investigate further. They have also the tools to be able to pull up your account in a secure environment. Here's how to reach them:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
For more information on how payments are being processed, check out this article for your guide: Fix Customer's Declined Credit Card Payments.
Please get back to us if you have any questions about payments. We're here to help you all the time.
