I appreciate your response. Most of what you suggested I figured out on my own already, but very very slowly. I had my bookkeeper set all of this up for me, so I was completely lost trying to figure out how to navigate through all of this. My bookkeeper is not my employee, so she is not available all the time. Even if she was available, she would've had trouble with this too. As of now I think I have all of this sorted out and submitted all that the Risk people needed. I received an email from quickbooks shortly after I uploaded all of the documents. The email said the full amount withheld has now been credited to my account and the funds should be in my account within 48 hours... I will believe when I see it. There are many things about all of this that don't make sense and I feel in general a phone call with my Risk Case Manager would would easily cleared things up. I think one of the main issues is Payment Department and Risk Department and Merchant Department aren't in the same room working together as the Payment people can't see the Merchant stuff and also don't seem to understand exactly what the Risk people want. In my case, if the Payment people (the competent ones), I spoke to many, could've been able to see my transaction report they would've had a better understanding and would've seen the problem. In my case there was a key misunderstanding on my end, but I had no idea I could open and view the transaction report because I'm so new to all of this. In the end my gut feelings are what guided me to resolving the problem, not the Payment people or the Risk people. Thanks for your timely response, help and guidance.
