Hello nicolas, I appreciate you joining this thread and sharing a screenshot for additional reference. I'd also like to address your concern, nbq1911. This isn't an uneasy situation for both of you.
We have an ongoing investigation about payments getting declined or failing. The best thing we can do is contact our Support Team to add your company details as one of the affected users. We can contact them within your QBO account. Here's how:
- Log in to your QBO account.
- Click Help.
- Select Contact us.
Rest assured, our team is working on it and doing its best to fix this issue as soon as possible. Alternatively, we can also visit this link to learn how we can connect with our dedicated support: Contact Payments Support.
While waiting for a fix, we can visit this article for a compilation of references while working with your payments account: QuickBooks Payments FAQ.
Comment below if you have other concerns with your transactions and anything related to QuickBooks. I'll be around to help you.
