Welcome to the QuickBooks Community, Jewleeg68. Thank you for sharing this scam call incident to our attention and spreading awareness about this. Let me discuss how we can prevent these fraud calls from parties claiming to be affiliated with QuickBooks Support or Intuit. Then, ensure you can report this issue so you can avoid getting this spam call again.
You'll usually receive an email when there are changes or needs to update in your subscription billing. With this, you will be always notified with a pop-up message regarding your account. Then, to make sure that you're only receiving legitimate e-mails regarding subscription billing details, you need to check if the email address being used is from Intuit. You can open this article to view further details and the several email addresses that are usually from Intuit: Is this email I received a legitimate communication from Intuit?.
On the other hand, outbound calls from a QuickBooks representative won't provide any account information from you. They'll verify if you're the primary contact or admin of the account before performing any steps. If you keep getting the type of call or any fraudulent acts, you can also go to our Online Security Center page. Then, select Go to security to view the list of suspicious emails and actions or to report the things you encountered. Also, our security tips can help you avoid fake customer support scams.
Additionally, if you receive an email message about a suspicious billing that you believe is not from Intuit, you can report this to our Intuit Security team.
Here's how:
- Go to this link: https://security.intuit.com/.
- Click Contact Us.
- Look for Report a fake email (or phishing email) and click on it.
Lastly, you may refer to this article to see steps on how you can view charges billed to your account: Find your QuickBooks Desktop billing history.
If you have any additional questions about your subscription, feel free to click the REPLY button below. I'm more than willing to assist you again, Jewleeg68. You have a good one.
