I don't understand how Quickbooks partnered with Melio for online bill payments. We have Quickbooks enterprise desktop, when we upgraded to 2022 we were force to change to this Melio bill payment. From the beginning there were issue which Quickbooks could not resolve and Melio doesn't have a phone number? How ridiculous is that! at least 10 calls with QB techs who were clueless to this Melio thing. Finally supposedly got it to work to send the payments but the QB tech said I needed to email Melio because even with his help we could not log in to Melio and I needed an account with them. So I emailed them on 10/20/2022 regarding the accessing of the account. All along it looks like our payments are going, I receive the confirmation email and absolutely no sign of any problem. On November 3 I get an email from Melio saying because we are going through QB we don't need to have an account with Melio.com (as the QB tech had said we needed) and by the way, there are 34 payments you have scheduled that have not been sent because we are missing information on YOUR address!!!! Our address is fine in QB, every check I've sent through this ridiculous Melio system takes forever and makes me confirm the vendor address, yet they have an issue with our addres, 34 days, 34 payments not gone and absolutely no notification to us??? We came within 2 days of having a major insurance policy cancelled because we had sent 2 check they had never received! And now are having to contact all our vendors to explain and hopefully they don't cancel us. In addition to this the QB techs have been 1,000000000000% useless! They have no clue, they have no idea about this Melio thing, they refer me back to Melio which doesn't have a phone and yesterday I was on the phone with a QB tech who put me on hold for over an hour and a half all because she had no idea what she was doing and didn't want to bother with my issue, which is a major one if I can't pay my vendors.
I can not believe a company like Quickbooks has partnered with this Melio to handle our payments, I have always enjoyed QB but this has been a nightmare! It has taken me tens of calls, tons of hours with clueless techs, and to find out our payments didn't go and no one had notified us!!! How irresponsible of Quickbooks and Melio! I had been on vacation and if my vacation had been this coming week we probably would have had lots of services and major insurances cancelled as payments had not been sent.
Can not believe what Quickbooks has done!
