Hi there, @gemma13.
Thank you for sharing the results after following the suggestion discussed by my colleague in the thread. I'm here to help ensure you're able to delete the payment in QuickBooks Desktop.
Yes, and you're on the right track. Deleting the deposit from the account register is the first step in accomplishing tasks related to deleting a payment. Since the message is still saying you need to delete the payment, let's perform a few troubleshooting to determine why and resolve it accordingly.
Make sure to create a backup copy of your company data before following the steps below:
A. To Rebuild Data
- Go to File.
- Click Utilities.
- Select Rebuild Data.
- Click OK.
B. To Verify Data
- Go to File.
- Click Utilities.
- Select Verify Data.
- Click OK.
Here's a link you can read to learn more about the troubleshooting steps: How to Fix Possible Data Damage on your Company File in QuickBooks Desktop?.
However, we may need to continue our troubleshooting steps if the tool above didn't perform any changes. Use this link for reference: Run Quick Fix my Program from the QuickBooks Tools Hub.
I'm adding these articles with the helpful topics you can use while recording the common customer transactions: The Customer Transaction Workflows in QuickBooks Desktop. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.
It'll always be my pleasure to help if you've got additional questions about invoices and payments in QuickBooks. Use the Reply option below and surely I @JonpriL, will be here ready to assist you.
